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Email zhouy@digicast.cn
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Phone +86-571-85020366
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Factory & Office Room 908, 9/F, NO.1 BUILDING YITIAN PLAZA, 292 EASTCOM AVENUE, HANGZHOU, 310053, CHINA
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Frequently Asked Questions
What products does DIGICAST manufacture?+
We design and produce video encoders/transcoders, RF modulators (DVB-C, DVB-T/T2, ATSC, ISDB-T), IPTV/OTT headend systems, decoders/IRDs, and FTTH/CATV solutions - plus complete turnkey
systems for hotels, hospitals, ISPs and broadcasters.
Do you provide OEM / ODM services?+
Yes. We offer full OEM/ODM: hardware design, software customization, private labeling and mass production. Our R&D team supports custom APK/UI for hotel and resort IPTV projects.
What is your minimum order quantity (MOQ)?+
MOQ depends on the product. Standard devices often start from 1 unit for samples, with volume pricing for bulk orders. Contact us with your target quantity for a quote.
What are your lead times?+
In-stock items usually ship within 3–5 business days. Custom OEM/ODM or large orders typically take 2–4 weeks. Exact timing is confirmed after we review your specification.
Which payment methods and terms do you accept?+
We accept T/T, L/C and major secure methods. Common terms are 30% deposit + 70% before shipment for new clients; better terms are available for repeat partners.
How do you ship and what are the incoterms?+
We ship worldwide by DHL, FedEx, UPS or air/sea freight. We commonly quote EXW, FOB and CIF - tell us your preferred port and we'll arrange the rest.
What certifications do your products have?+
Our products are CE, FCC and RoHS certified, and the company is ISO 9001 qualified. Region-specific compliance (e.g. ATSC for North America, DVB for EMEA) is supported.
What warranty and after-sales support do you offer?+
We provide a quality guarantee and lifetime after-sales support, including 24/7 remote access for technical assistance. Firmware updates and configuration help are included.
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